Payment Policy

At Justhigh, we aim to provide a smooth and secure payment process for all our customers. This Payment Policy outlines the methods we accept, payment terms, and related guidelines to ensure a hassle-free shopping experience.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All transactions are securely processed through our payment gateway.
  • Bank Transfers: For large or wholesale orders, we offer bank transfer options. Please contact our customer service team to receive the necessary details for making a direct transfer.
  • PayPal: You may also choose to complete your purchase using PayPal for secure, instant payments.

2. Payment Terms

  • Full Payment: All purchases must be paid in full at the time of checkout unless otherwise agreed upon for custom or bulk orders. We will not ship or deliver products until the full payment is received.
  • Wholesale Orders: For wholesale products, a 30% deposit is required at the time of placing the order, with the balance due prior to shipment or delivery.

3. Currency

All transactions on our website are processed in USD (United States Dollars)，For bank transfers, we accept more currencies. Customers are responsible for any currency conversion fees that may apply when paying in a different currency.

4. Security

We prioritize the security of your personal and financial information. Our website is SSL-encrypted, and we use trusted third-party payment processors to ensure that your payment details are secure. We do not store your credit card or payment information after the transaction is completed.

5. Payment Confirmation

After completing your payment, you will receive a confirmation email with your order details and a payment receipt. If you do not receive this email, please check your spam folder or contact us to confirm your payment.

6. Taxes and Duties

  • Domestic Orders: Applicable taxes (VAT, sales tax) will be calculated and added at checkout based on your location.
  • International Orders: For international orders, customers are responsible for any applicable import duties, taxes, or customs fees required by their country. These fees are not included in the total at checkout and must be settled upon the arrival of your order.

7. Payment Issues

If there are any issues with your payment, such as failed transactions or incorrect payment amounts, please contact our customer support team immediately. We will work to resolve any issues as quickly as possible.

8. Cancellations and Refunds

For information on cancellations, refunds, and returns, please refer to our Returns and Exchanges Policy.

9. Contact Us

If you have any questions regarding payments or need assistance with a transaction, please reach out to us at:

Justhigh Import & Export Co., Ltd
Email: justhighstone@gmail.com
Phone: 0086-592-556-5566
Address: 18D, No.258 Dongdu Road, Huli District,
Xiamen, China

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