Returns and Exchanges

At Justhigh, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to assist you with returns and exchanges. Please review our policy below to understand how we handle returns and exchanges for various products.

General Return Policy

• You may request a return within 7 days of receiving your order.
• Items must be returned in their original, unused condition with all original packaging, labels, and tags attached.
• Custom or personalized items, cannot be returned or exchanged unless defective or damaged.
• Shipping fees for returns are the responsibility of the customer unless the return is due to a damaged or defective item.
• Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team at justhighstone@gmail.com with your order number and reason for return or exchange.
2. Prepare the Return: Once approved, carefully pack the item with all its original packaging to avoid damage during shipping.
3. Ship Your Return: We will provide a return shipping address. Please use a trackable shipping method to ensure your return reaches us safely.
4. Refunds/Exchanges: Once your return is received and inspected, we will notify you and process your refund or exchange.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact our customer service within 48 hours of receiving the item.
• We may request photos or additional information to assist with the claim.
• We will either offer a replacement or refund, including any shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange unless defective:

• Customized or personalized products (e.g., engraved stones, custom clothing designs).
• Perishable items, such as tea or food products.
• Solar energy products after installation.

Exchanges

If you wish to exchange an item:

• Exchanges are subject to product availability.
• If the desired item is unavailable, we will offer a refund or credit for future purchases.

Contact Us

For any questions or concerns regarding returns and exchanges, please reach out to us at justhighstone@gmail.com. Our team is here to help and ensure your experience with Justhigh is positive.